We're glad to hear that you were happy with the embroidery, but we’re very sorry to learn that the polo did not meet your expectations in terms of fit and fabric quality. If you could send us some images of the item and provide a bit more detail about what specifically felt off about the quality, we’d be happy to look into this further and find a solution for you. Your feedback is valuable and helps us improve. We appreciate your understanding and are committed to resolving this for you. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.com/customer-care/help-center/.