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General Delivery Information
We ship to countries all over the world. Please visit our Shipping and Delivery page for a complete list of countries that Vistaprint currently ships to.
- Shipping options on the Promotional Products site are different from the Vistaprint site.
- Shipping destinations may be restricted for some products.
We use a variety of shipping carriers to deliver your order, including:
- Canada Post
All our carriers enable us to offer high-quality shipping services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.
Unfortunately, at this time we’re unable to accommodate special delivery requests.
To ensure that you get your items on time (regardless of when manufacturing is done at our plant), we use a variety of delivery couriers.
There are a variety of different reasons. For example:
- The address is in a remote location
- The address is incorrect
Here are some things you can do to try and resolve the issue:
- Check that the address is typed correctly.
- Try using an alternative address (like a business address versus a home address or vice-versa).
- Determine if the postcode recently changed. Changes to the population and postal volume can result in new postcodes sometimes, and it's possible our systems have not synced yet. If a change has recently taken place, try using the "old" postcode.
We're here to help.
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- Mon. - Fri. 7:00 AM-3:00 AM
- Sat. 8:00 AM-8:00 PM
Have a simple question or need general information? We’ll get back to you within 24 hours.